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Fortune Clock - 11 withdrawal requests rejected

Ruling

Found for the Player - Despite our repeated efforts to contact Fortune Clock Casino to discuss this issue we have received no response whatsoever from the operator.

Read our Fortune Clock Casino Review.

Player's Complaint

 

 

Since 15/03/2021 I have had 11 withdrawal request denied despite being fully verified on Fortune Clock Casino. Each time I have tried to withdraw using the method the live chat have advised me to and each time it has been rejected due to "technical issues". Yesterday, 27/03/2021 I received an email from them asking me to re confirm my identity despite their live chat telling me that I am still fully verified. I really don't think I will ever receive a payout but I would appreciate your help. Kind regards

 

 

 

Read the casino review

2 Responses

User icon
ThePOGG
April 1, 2021

Hi rustyr1989 - welcome to ThePOGG.com!

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As a Swedish citizen you should only be playing with operators that hold a SGA license. Fortune Clock do not hold a SGA license and as such are breaking Swedish law by accepting your custom.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
thepogg
May 2, 2021

Hi Rustyr1989,

Unfortunately after repeated efforts to contact the operator to discuss this issue we have received no response what-so-ever. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG

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Agreement

Rustyr1989 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Fortune Clock
  • Curacao eGaming

April 1, 2021

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