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Fortune Clock - payment issues

Ruling

Found for the Player - Despite our repeated efforts to contact Fortune Clock to discuss this issue we have received no response whatsoever from the operator.

Read our Fortune Clock Casino Review.

Player's Complaint

every single attempt i make to withdraw. I get excuse after excuse. I verified myself and verified details. tey to withdraw from same payment I deposited with. they won't allow it. I try another one. they won't allow it. its becoming nothing but a farce

Read the casino review

3 Responses

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ThePOGG
March 4, 2021

Hi pompey4388 - welcome to ThePOGG.com!

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As a UK citizen you should only be playing with operators that hold a UKGC license. Fortune Clock do not hold a UKGC license and as such are breaking UK law by accepting your custom.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

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pompey4388
March 5, 2021

thanks. yeah if I had known they weren't permitted to operate in the UK, I wouldnt have used them. well hopefully you get do get a reply from them. if helps this is the number they call me from [EDIT]. also email address i get contested from. [EDIT]

User icon
ThePOGG
March 28, 2021

Hi pompey4388,

Unfortunately after repeated efforts to contact the operator to discuss this issue we have received no response what-so-ever. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG

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Agreement

pompey4388 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Fortune Clock
  • Curacao eGaming

March 4, 2021

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