ThePOGG.com – your source for reliable information about online gambling.


  • Over 2k complaints managed and $2 million returned to players.
  • The largest collection of detailed casino reviews available online.
  • Bonus value reports to tell you how bonuses really compare.
  • Detailed game guides to help you learn to play.

I certify that I am over 18 years of age and I have read and agreed to the:

We respect your privacy and won't share your email address.
[X] Close this form and return to site
Turn geolocation on
Locale settings

Currently viewing:

English in United Kingdom

Fortune Clock - Withholding withdrawal

Ruling

Found for the Player - Despite our repeated efforts to contact Fortune Clock to discuss this issue we have received no response whatsoever from the operator.

Read our Fortune Clock Casino Review.

Player's Complaint

They took my ID on Saturday 7th November this was after 3 days of sending things back and fourth, every time I sent something it wasn’t good enough or they would find a reason for it not being quite good enough when I know from experience it’s perfect,

That was Saturday it’s now Wednesday and I still have no work on my £500 winnings.

I’ve also closed my account because of the way they treated me and the games kept crashing.

Every time I email they just tell me to wait.

I don’t feel I will ever see these winnings, I just want the money and then get away from them they are awful and I feel fraudulent as they are doing everything they can to withhold legitimate winnings.

Read the casino review

2 Responses

ThePOGG
November 12, 2020

Hi tallguy888 - welcome to ThePOGG.com!

As a UK citizen you should only be playing with operators that hold a UKGC license. Fortune Clock do not hold a UKGC license and as such are breaking UK law by accepting your custom.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

ThePOGG
December 13, 2020

Hi tallguy888,

Sadly despite repeated efforts to contact this operator to discuss your issue we have received no relevant response. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG

Leave a Reply

You must be logged in to post a comment.

Agreement

Tallguy888 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Fortune Clock
  • Curacao eGaming
  • Cyberplay Management Ltd

November 12, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.