Frank&Fred - Limit not working
Unresolved - There is some clear ambiguity in the definition of the word 'loss' in this instance, but given the regulator's historic position and our ADR role we do not feel we can provide a judgement on this matter.
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Hello Thepogg, I have set up a loss limit of € 1 a day for Frank and Fred to protect my outstanding payouts. Unfortunately, the loss limit didn't work and I was able to gamble away a € 2,000 withdrawal. The support wanted to explain the non-working limit with a net loss limit. However, I had deposited € 20 for the test where I was told in the chat that I could only gamble away € 1. This didn't work either and I was able to gamble away the € 20. My account was then blocked and the € 20 refunded to me. The casino refuses to refund the € 2,000.
Evidence from chat and limit is available.
the casino review
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Hi spacebear - welcome back!
I'll contact the operator and see what we can find out for you.