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Frank&Fred – unfair confisication of deposit

Ruling

Declined - This issue has already been submitted to the operator’s official ADR/received a ruling from another ADR.

Read our Frank&Fred Casino Review.

Player's Complaint

Dear Sir or Madam,

I am writting because of Frank&Fred Casino.

I accidentially opened another Account at Frank&Fred Casino. I did not use any bonuses on any account.

After I made my second deposit with the new account, the account got banned.

Frank&Fred now wants to confiscicate the remaining Balance.

I am not talking about winnings, I did not win anything, I am talking about whats left from my second deposit.

They want to confiscicate the remaining balance for not honoring their T&C, of course their T&C does not have a clause that allows them to confiscate money in such a case.

They are acting like the mafia and not like a serious online casino.

Read the casino review

2 Responses

ThePOGG
Dec 20, 2020

Hi lczspam2 - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

ThePOGG
Feb 14, 2021

Hi lczspam2,

Having discussed this matter with the operator we are going to decline this complaint on the grounds that the complaint has already received a ruling from the operator's appointed ADR.

Sorry we cannot be of further help.

ThePOGG

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Agreement

lczspam2 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Frank&Fred
  • Malta Gaming Authority
  • The Mill Adventure Ltd

December 14, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.