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Fruity Casa - Confiscated Winnings

Ruling

Resolved - Despite this player having breached the maximum allowed bet with a bonus rule, Fruity Casa have made a partial payment of their win.

Read our Fruity Casa Casino Review.

Player's Complaint

On the 22/08/2018, i signed up to Fruitycasa and accepted the first deposit offer of 150% up to £250 and deposited £70.

I followed the terms and conditions and played on an eligible slot and a spin size under maximum allowed. During wagering, the spin size was automatically increased to £6 which is above the maximum. As soon as i noticed after 7 spins, I changed it back down to £4.80. I'm sure i did not increase the spin size, and it is also not max bet for the slot and i would have had to increase the bet 3 times to get to £6 spins. I also only won £6 from one of these spins.

Because of this, i have been found to be in breach of clause 13 and my winnings of £1341.72 have been confiscated and my deposit is to be returned to me.

Any help on this matter would be appreciated.

Read the casino review

6 Responses

ThePOGG
August 27, 2018

Hi 170902 - welcome to ThePOGG.com!

Unfortunately in the situation you describe the operator are within their rights to void all play with the bonus as the bonus terms have been violated. I'm certainly happy to speak to the operator, but you need to understand from the outset of this conversation that any positive outcome would be purely at the discretion of the operator in setting aside their terms.

Thanks,

ThePOGG

170902
August 28, 2018

Thanks for your reply. It would be great if you could try help reclaim any funds. Thankyou

ThePOGG
September 10, 2018

Hi 170902,

I've spoken with Fruity Casa about this issue. While they are not prepared to reverse their position on this one they inform me that they have decided to offer you a good will gesture of £300 which they tell me you've accepted. Can you confirm this?

Thanks,

ThePOGG

ThePOGG
September 17, 2018

Hi 170902,

I'm following-up on the above?

Thanks,

ThePOGG

170902
September 18, 2018

Hi i can confirm the acceptance of their offer. Thankyou for your participation in this dispute.

ThePOGG
September 19, 2018

Hi 170902,

Thanks for letting us know and that's great to hear!

ThePOGG

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Agreement

170902 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

August 27, 2018

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.