Fruitycasa - Live Monopoly

Ruling

Found for the Casino - While we understand this player's frustration with an extended losing streak, they have insufficient evidence to establish that the dealer was cheating.

Read our Fruity Casa Casino Review.

Player's Complaint

I lost around £2500 on Monopoly Live.

I feel I never had a fair chance (excluding house edge of course) due to the host spinning the wheel. She was doing it systematically which never allowed a 4 roll to land.

I submitted a SAR specifically asking for video footage of my entire monopoly live session which lasted a couple of hours.

After waiting the full 30 days, they finally "responded". All they gave me was a 59 second video clip which showed just one spin (therefore not allowing me to prove my point that it was done systematically rather than "randomly")

Also they sent me an "account notes" document which detailed some very questionable entries which I have asked for them to explain (again no response)

I gave them an offer of £1500 as full and final settlement of this entire mess but have had no response.

They are just refusing to deal with this.

I suffer from mental health issues and they are just making it worse by playing stupid and stalling the entire process.

Please help me

Kind Regards

[EDIT]

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