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Full Tilt - Frozen funds

Ruling

Found for the Player - Despite our repeated efforts to contact Full Tilt to discuss this issue we have received no response whatsoever from the operator.

Read our Full Tilt Casino Review.

Player's Complaint

I made a deposit of £100 using our PayPal account. I then won a hand of blackjack winning about £60. But then they froze my account and a message to contact customer support. I have tried to email them several times and at first they asked for account details but since the first 2 replies I have heard nothing. They have taken our money and provided no way of getting it back

Read the casino review

5 Responses

User icon
ThePOGG
May 11, 2020

Hi mrrose08 - welcome to ThePOGG.com!

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Before we can do anything else to assist you, you need to provide the email address that you used to register at Full Tilt.

I also need you to clarify why you refer to "our money"?

Thanks,

ThePOGG

Thanks,

ThePOGG

User icon
mrross08
May 11, 2020

Hi the address I used is [EDIT]. I used the term our money as the PayPal Account used to fund is an account used by the family for online purchases and not just me. Kind regards [EDIT]

User icon
ThePOGG
May 12, 2020

Hi mrross08,

Is the PayPal account in your name?

Thanks,

ThePOGG

User icon
mrross08
May 12, 2020

It is in my husbands name [EDIT]

User icon
ThePOGG
June 14, 2020

Hi mrross08,

Sadly despite repeated efforts to contact this operator to discuss your issue we have received no relevant response. At this juncture we have no reasonable expectation of this changing.

All we could suggest is contacting the operators ADR, IBAS.

Sorry we could not be of further help.

ThePOGG

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Agreement

mrross08 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Full Tilt
  • Isle of Man Gambling Supervision Commission
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Stars Interactive Limited

May 11, 2020

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