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Hi mrrose08 - welcome to ThePOGG.com!
Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.
Before we can do anything else to assist you, you need to provide the email address that you used to register at Full Tilt.
I also need you to clarify why you refer to "our money"?