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Fulltilt – refusing to verify and pay

Ruling

Resolved - While Full Tilt have been non-responsive to our team the player has informed us that they have been paid and that this issue is resolved.

Read our Full Tilt Casino Review.

Player's Complaint

Dear thepogg,

Fulltilt is refusing to verify and therefore to pay my 2232.60 Dollars. Whenever I write them they always say „as soon as possible“ and „very soon“ or „nothing to worry about“ but actually they are doing everything to delay my withdrawal.

They also confirmed to have received my documents 12(!) days ago which should take them around 5min to verify. An official complaint by email which one week ago has not even been answered. So this looks more than obvious what is being played here.

Please dear team help me if you can. Thank you very much

[EDIT] (username: [EDIT]) - and please dont publish my real name

Read the casino review

5 Responses

ThePOGG
Jun 03, 2019

Hi chizie - welcome back!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

chizie
Jun 04, 2019

Thank you very much! Looking forward to hear from you. Best regards, chizie

chizie
Jun 18, 2019

Dear team!
I just have been paid. Thank you so much for your assistance. I am absolutely sure that otherwise they would never ever have done anything. Great service! Thank you again! Chizie

ThePOGG
Jun 19, 2019

Hi chizie,

That's great to hear, but unfortunately as the operator has not been responsive to our efforts to communicate with them I can say that the payment has not come about due to any effort on our part.

Thanks,

ThePOGG

chizie
Jun 19, 2019

So it seems I have been very lucky. Anyway I will never play again with that company since they dont seem to be a serious one. Thanks again for your effort, I am sure that this helped me.
Best regards,
Chizie

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Agreement

chizie consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Full Tilt
  • Isle of Man Gambling Supervision Commission
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Stars Interactive Limited

June 2, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.