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FullTilt – winning hand loses


Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

Read our FullTilt Casino Review.

Player's Complaint

i lost a hand in poker to a straight A to 9 when there is no such hand.

Table 'Saskia IV' 6-max Seat #5 is the button

Seat 1: [EDIT] ($10 in chips)

Seat 2: [EDIT] ($12.72 in chips)

Seat 3: [EDIT] ($11.09 in chips)

Seat 4: [EDIT] ($13.24 in chips)

Seat 5: [EDIT] ($8.89 in chips)

Seat 6: [EDIT] ($15.80 in chips)

[EDIT]: posts the ante $0.10

[EDIT]: posts the ante $0.10

[EDIT]: posts the ante $0.10

[EDIT]: posts the ante $0.10

[EDIT]: posts the ante $0.10

[EDIT]: posts the ante $0.10

[EDIT]: posts button blind $0.10

*** HOLE CARDS ***

Dealt to [EDIT] [Ah Qh]

[EDIT]: folds

[EDIT] said, "cmon"

[EDIT]: folds

[EDIT]: calls $0.10

[EDIT]: folds

[EDIT]: calls $0.10

[EDIT]: raises $0.90 to $1

[EDIT]: calls $0.90

[EDIT]: folds

*** FLOP *** [8c Qc 6h]

[EDIT]: checks

[EDIT]: bets $1.29

[EDIT]: calls $1.29

*** TURN *** [8c Qc 6h] [Ks]

[EDIT]: checks

[EDIT]: bets $2.52

[EDIT]: calls $2.52

*** RIVER *** [8c Qc 6h Ks] [7s]

[EDIT]: bets $4.20

[EDIT]: calls $3.98 and is all-in

Uncalled bet ($0.22) returned to [EDIT]

*** SHOW DOWN ***

[EDIT]: shows [9c Ac] (a straight, Ace to Nine)

[EDIT]: shows [Ah Qh] (a pair of Queens)

[EDIT] collected $17.46 from pot

*** SUMMARY ***

Total pot $18.28 | Rake $0.82

Board [8c Qc 6h Ks 7s]

Seat 1: [EDIT] folded before Flop (didn't bet)

Seat 2: [EDIT] showed [9c Ac] and won ($17.46) with a straight, Ace to Nine

Seat 3: [EDIT] folded before Flop (didn't bet)

Seat 4: [EDIT] folded before Flop

Seat 5: [EDIT] (button blind) showed [Ah Qh] and lost with a pair of Queens

Seat 6: [EDIT] folded before Flop (didn't bet)

Read the casino review

3 Responses

Apr 11, 2020

Hi snapper2188 - welcome to!

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Before we go any further - have you contacted the operator to raise this issue?



Apr 21, 2020

Hi snapper2188,

I'm following-up on the above?



Apr 28, 2020

Hi snapper2188,

If we haven't heard from you by Friday the 8th of May I'll assume you no longer need our assistance and close this complaint.



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snapper2188 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Full Tilt
  • Isle of Man Gambling Supervision Commission
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Stars Interactive Limited

April 5, 2020

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