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Fun Casino - Account blocked with funds still inside


Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Fun Casino Review.

Player's Complaint

I have £100 in my account at FunCasino and also £100 in a few of their other casinos. I submitted many, many documents to the casino but they continued to ask for more. I provided everything that was possible they asked me for complete Neteller statements for someone other than myself. They noticed that someone had transferred money to me several times and it is the statements of that person that they want to see. I have told them I cannot and will not provide someone else's statements. I find it strange that they would ask. If they don't want my business there are plenty of other places I can play. But I do want my funds.

Read the casino review

3 Responses

User icon
July 4, 2021

Hi fender - welcome to!

Is it fair to assume that you were playing at or very close to the maximum allowed betting limit, on a slot game that has an RTP of around 96% or higher? Is it also reasonable to assume that the other Neteller account holder who transferred funds to you holds an account/s with this group and has used a similar playing style?



User icon
July 11, 2021

Hi fender,

I'm following-up on the above?



User icon
July 18, 2021

Hi fender,

If we haven't heard from you by Friday the 30th of July I'll assume you no longer need our assistance and close this complaint.



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fender consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Fun Casino
  • Malta Gaming Authority
  • United Kingdom Gambling Commission

July 2, 2021

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