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G'Day - Casino not paying winnings

Ruling

Found for the Casino - G'Day Casino have provided sufficient evidence to demonstrate that this player's account is unnaturally associated with other player accounts.

Read our G'Day Casino Review.

Player's Complaint

I was playing welcome bonus of G`Day Casino 31.1.2021. I made a deposit of 100euros and got 100euros bonus for the casino. I was playing razor shark - slot game with my bonus money. I had wagered successfully and after that I had 16.789 euros balance.

I had sent all the documents for the casino and they had already accepted. I made the withdrawal of 5000euros and they paid it and after it they asked some more documents. I sent all documents what they asked. After that they told I have broken bonus terms.

4.1

By opening an account with us and/or by using the Website you acknowledge, agree and warrant that you:

• are at least 18 years of age and above the legal age for gambling in the jurisdiction you are a resident;

• are legally capable of entering into binding contracts;

• have supplied all information when registering with the Website that is accurate and complete and will ensure that such information is kept updated throughout your use of the Website;

• are resident at the address you provide us and are a resident in a territory that permits gambling to occur;

• are not restricted from opening an account under clause 7 (Restricted Territories);

• have not excluded yourself from gambling on this Website;

• have a valid bank account or credit or debit card or alternative payment method;

• you are the legitimate owner of the money you deposit and any money that you deposit into your account is not tainted with any illegality and does not originate from any illegal activity or source;

• have no existing accounts registered by you on this Website;

• you are not playing or acting on behalf of somebody else and you will not sell, transfer and/or acquire accounts to/from other players;

• participation on the Website is for fun and not for financial dependency (or similar) reasons; and

• will comply with the Terms of Use at all times in relation to your use of the Website.

4.2

By registering for an account, you hereby consent to us contacting you through any and all means of communication (whether in written or verbal form and including, but not limited to email, telephone and SMS) in respect to matters relating to your account.

I have not broke any rules. I play very much online casinos and I really know what is wrong and what is right with playing bonuses in online casinos. They haven’t any evidences that I have broke the rules. G´Day Casino is mga-licensed and I trust casinos which has mga-license. This kind of action is not possible with mga-casinos!

Read the casino review

2 Responses

ThePOGG
March 10, 2021

Hi helka99 - welcome to ThePOGG.com!

As we are the ADR for the White Hat Gaming license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

https://thepogg.com/terms-of-use-for-dispute-resolution-service/

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what can find out for you.

Thanks,

ThePOGG

ThePOGG
April 4, 2021

G'Day casino has provided sufficient evidence to demonstrate that this account is unnaturally associated with other accounts in breach of terms and conditions. As such we will take no further part in the representation of this player's claim.

No further posts will be approved on this thread.

ThePOGG

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Agreement

Helka99 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

March 10, 2021

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.