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Gala Bingo - Self exclusion

Ruling

Declined - Complaints related to whether UK players should have been prevented from accessing gambling services are reserved to the management of the UKGC.

Read our Gala Bingo Review.

Player's Complaint

I have been excluded from gala bingo site due to having a lifetime self exclusion with party poker. However, prior to this they have let me have a net deposit of over £29,000, Over 4 months. I am only on £18,000 a year.

I understand that the deposits are partially my fault, however during a time of weakness I was going through websites to see if I was able to register, I couldn’t apart from gala bingo who informed me my previous self exclusion with them was up and I could reactivate - which I did.

However, this should not have been able to happen due to my lifetime self exclusion with partypoker - which they are now shut my gala account over there words where ‘We have raised your concern to our Responsible Gambling Department who advised that the Sporting Bet account was closed as it was found to be linked to a Party Poker account, which was given a permanent self-exclusion.

The only thing that had changed is my address. My email address, name, date of birth etc should have been the same.

I also went from deposit £10’s and £50’s to £1000’s at a time.

I do not feel that gala bingo has used reasonable steps to prevent this from happening and in result I am not suffering severe financial hardship and mental health issues.

Please can you help

Read the casino review

1 Responses

ThePOGG
August 24, 2020

Hi sham93 - welcome to ThePOGG.com!

Unfortunately there is nothing we can do to help you in this instance. The UKGC reserve management of this type of complaint issue to their own team. All we could do is suggest you contact the regulator.

You may find our free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 12k gambling operator websites for between 24 hours and 5 years.

Sorry we could not be of more help!

ThePOGG

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Agreement

sham93 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Gala Bingo
  • Gibraltar Gambling Commission
  • United Kingdom Gambling Commission
  • Gala Interactive Limited

August 24, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.