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Gale martin – refusal to pay

Ruling

Found for the Casino - Where you accept a bonus you are agreeing to adhere to the terms and conditions associated with that bonus.

Read our Gale&Martin Casino Review.

Player's Complaint

Made deposit after they lept emailing me. Was at around 450 euros when tried to withdraw. Had not gilfilled bonus terms so they took 60 euro bonus plis my 20 deposit off my total. Cpntinued to play intil through bonus terms and tried to withdraw 670. After messing me anout with documents they finally tell me they are only paying my deposit back. Several emails later asking why they eventually tell me its down to irregular play. I dont understand, i played constanly nearly for few nights as on nightshift. I dont see what was irregular. Please help. Thanks

Further to my earlier mail They have informed me i broke terms by plaacing bets more than 30 percent of deposit. What infact happened was the game crashed and when i logged back on it had reset the stake to 7.5 euros. I am sure i only had one spin then noticed and changed back. It was their fault yheir game kept crashing and their software that changed the stake. Just sounds like an elaborate scam not to pay out. Thanks. Also i did not win on the spin.

Read the casino review

2 Responses

ThePOGG
Dec 20, 2018

Hi lossieloon,

Unfortunately there's not going to be anything we can do for you in this instance. Where you accept a bonus you are agreeing to certain terms. It is your responsibility to ensure you adhere to those terms. If you've bet more than €7.50, there is no ground for us to contest the operator's action.

Where you were playing with a group that we were on good terms with and were known for their player friendly approach, I'd be inclined to have a discussion with the operator to see if something could be worked out. But you've chosen to play with a Blacklisted operator well know for their extremely hostile interpretation of terms and conditions. We would not be able to change anything in these circumstances.

Sorry we could not be of more help,

ThePOGG

lossieloon
Feb 18, 2019

Thanks for reply. I did not realise they were blacklisted when i joined. My own fault i guess, but i dont think i did abuse terms as never at any point raised my stake. As long as others see this and heed warning that this lot will use any method possible to not payout. Avoid them like the plague. They are online pirates

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lossieloon consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

December 17, 2018