Gale&Martin - refused to pay my fair 290€ Win
Ruling
Found for the Player - Gale&Martin casino are enforcing a maximum bet term AFTER the wagering requirements had been met with no term covering this rule extension. We cannot support this type of predatory rule enforcement.
Read our Gale&Martin Casino Review.
Player's Complaint
Gale&Martin casino refused to pay my winnings. I Created and started play at that casino on 7.3.2017. I Got 400% bonus with first deposit amount of 20€. I Read and understood the terms and conditions of bonus wagering. The max bet was 5€, or 20% of your first deposit amount. I Started playing and i never crossed the line. My max bet was 2€ playing at that casino. 4.7.2017 I Got into that point I had no wagering left. I withdrawed my money and sent verifications to Martin&Gale. On Monday 10.7 They emailed me I had done some irregular play in line with their terms and conditions. I Was abashed. I contacted to the support and they said an agent will call me. She told that I had done some couple of 4€ bets. I Told that I would remember that, and that's not true. Agent told me to be careful next time not to cross the bet line. End of all they changed my 290€ winnings to 20€ which was my amount of deposit.
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Hi Jukantuuba - welcome to ThePOGG.com!
I'll contact the operator and see what we can find out for you.
Thanks,
ThePOGG