unclaimed offers
Turn geolocation on
Locale settings

Currently viewing:

English in United Kingdom

ThePOGG.com – your source for reliable information about online gambling.


  • Over 2k complaints managed and $2 million returned to players.
  • The largest collection of detailed casino reviews available online.
  • Bonus value reports to tell you how bonuses really compare.
  • Detailed game guides to help you learn to play.

I certify that I am over 18 years of age and I have read and agreed to the:

We respect your privacy and won't share your email address.
[X] Close this form and return to site

Gaming Club – Failure to payout full amount

Ruling

Found for the Player - Gaming Club casino were entirely non-responsive to our attempts to discuss this issue with them. As such this complaint is Found for the Player.

Read our Gaming Club Casino Review.

Player's Complaint

I was playing multiple online games at the gaming club casino. I had won approx 150,000 Australian dollars, upon trying to withdraw I had 80,000 processed and received then the account was locked. I received brief emails from my host stating he wasn't aware that my account was locked and he would look into it for me? I was then told that due to a glitch in one of the card games I was playing I wouldn't receive the rest of the money that was via a phone call , I stated that I was playing multiple games over a period and that the winnings were not just for the game that had a glitch. He also accused me of knowingly playing a game with a glitch? I had at that time online just learned about online gambling and my account was not very old. I done some research and emailed eCORGA they did not ask me any questions etc they ruled against me without looking into my play status.

Are you able to help me with this? I can provide and answer any questions etc I have all email correspondence etc. I genuinely did not know there was an issue? If there was one at all, the winnings were associated to multiple games.

Read the casino review

3 Responses

ThePOGG
Dec 19, 2016

Hi zach heales - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out. Unfortunately this operator are part of a group that is routinely non-responsive to player complaints submitted to this service. As such I would be surprised if we can make any progress with this issue.

Thanks,

ThePOGG

ThePOGG
Jan 02, 2017

Hi zach heales,

In response to your email - no we have not yet had a response from Gaming Club. We are continuing try for the time being.

Thanks,

ThePOGG

ThePOGG
Jan 27, 2017

Hi zach heales,

Unfortunately we've had no response what-so-ever from Gaming Club casino. As today was their final deadline to respond I don't feel there's any reasonable expectation of receiving a response from this point. As such I'm going to close this complaint.

As an Australian player we would recommend taking your complaint to the Malta Gaming Authority who Gaming Club are required to respond to. You can find contact information for them here - http://thepogg.com/regulator/malta-gaming-authority/.

Sorry we couldn't be of more help,

ThePOGG

Leave a Reply

You must be logged in to post a comment.

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.