Gate777 - $9000 confiscated due to breaching terms and conditions
Found for the Casino - This player has exceeded the maximum allowed bet while playing with a bonus. As such there is nothing we can do to help them.
Read our Gate777 Casino Review.
Winnings were confiscated due to breaching terms and conditions due to betting over $5 while the welcome bonus was in play.
The thing is there was no bonus in play as I also have screen shots from the chat line support stating this.
The deposit was made 04-07-2019 at 01:59 of $20nz... after amount of time I stepped the bet up to $10 when money was at $646.57 at 02:50..and time was 03.28 was when I withdrawed $9000.. received email from them wanting documents so I sent away documents as requested. The next day I received email stating my winnings were confiscated due to breaching the terms and conditions from betting over $5 while welcome bonus was in play. ..there was no bonus at all as I have my betting history and the chat team supporting this and if I did it was a 50% deposit match which would give u $10 bonus ( $10× 35 wagering requirements =350) which if I did money was well and truly wagered if that was the case ;-( submitted complaint with no reply from the revelant team as it's now been over 10 days.i have been chatting to customer support numerous times every day to try and find answers.
Finally [EDIT] stated a bonus offer was given and I did a $20 deposit at 15:22:38 and apparently I excepted the offer. This is some major mistake as it states nothing of the sort on my account history betting statement on gate777. But looking back on the statements I've realised that so called deposit I made was from the day before on the 03-07-2019 at the exact time as I have all evidence proving this. They have never responded back to me and refuse giving me proof of this transaction :-(
Please help, it's a major muck up and this is clearly seen looking at the statements.
I can't believe they didn't even seen this for themselves and being so quick to confiscate my winnings . I have now been blocked from the site as I'm disputing this deposit. The deposit was made but on the day before . . Pleeeeeeeease help, I have all the evidence supporting this but I'm being ignored and they doing nothing on there behalf :(
I would really appreciate if this case gets resolved and for me to receive my money please
Look forward to your reply
the casino review
Leave a Reply
You must be
to post a comment.
Hi blessed123 - welcome to ThePOGG.com!
As we are the ADR for the White Hat Gaming license under the Malta Gaming Authority license there is certain information we have to provide you now.
– Use of this service does not preclude your seeking redress through court proceedings .
– This service is free to use for both the complainant and operator.
– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.
If you have any questions about the above, let me know.
I'll contact Gate777 and see what we can find out for you.