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Genesis Casino – Money that was not paid out because credit card through my husband, although I have all powers and it goes through the joint account

Ruling

Found for the Casino - The Genesis Casino terms of you are clear that you cannot use a payment method that you are not the 'lawful owner' of.

Read our Genesis Casino Review.

Player's Complaint

Hello,

I paid in with my husband's credit card, for which I have a power of attorney for all financial transactions and which is serviced by our joint account. The casino interprets this as violating the ABSs. Although I always use the credit card (I have the power of attorney) Now the 1601 euros I won were simply confiscated.

Read the casino review

1 Response

ThePOGG
Jan 07, 2020

Hi natalka777 - welcome to ThePOGG.com!

Unfortunately there is nothing we can do to help you in this instance. Genesis Casino carries the following term:

"8.5. In relation to deposits and withdrawals of funds into and from Your Account, you shall only use such credit cards and other financial instruments that are valid and lawfully belong to you."

Having Power of Attorney for your husband does allows you to make decisions on his behalf, but it does not make you the lawful owner of his credit cards. He remains the lawful owner. As such making deposits via his credit cards would violate the above term.

Sorry we could not be of further help!

ThePOGG

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Agreement

natalka777 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Genesis Casino
  • Malta Gaming Authority
  • Curacao eGaming
  • United Kingdom Gambling Commission
  • Genesis Global Limited

January 3, 2020