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Genesis Casino – Money that was not paid out because credit card through my husband, although I have all powers and it goes through the joint account


Found for the Casino - The Genesis Casino terms of you are clear that you cannot use a payment method that you are not the 'lawful owner' of.

Read our Genesis Casino Review.

Player's Complaint


I paid in with my husband's credit card, for which I have a power of attorney for all financial transactions and which is serviced by our joint account. The casino interprets this as violating the ABSs. Although I always use the credit card (I have the power of attorney) Now the 1601 euros I won were simply confiscated.

Read the casino review

1 Response

Jan 07, 2020

Hi natalka777 - welcome to ThePOGG.com!

Unfortunately there is nothing we can do to help you in this instance. Genesis Casino carries the following term:

"8.5. In relation to deposits and withdrawals of funds into and from Your Account, you shall only use such credit cards and other financial instruments that are valid and lawfully belong to you."

Having Power of Attorney for your husband does allows you to make decisions on his behalf, but it does not make you the lawful owner of his credit cards. He remains the lawful owner. As such making deposits via his credit cards would violate the above term.

Sorry we could not be of further help!


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natalka777 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Genesis Casino
  • Malta Gaming Authority
  • Curacao eGaming
  • United Kingdom Gambling Commission
  • Genesis Global Limited

January 3, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.


The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.