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Genting - did not give me a bonus

Ruling

Resolved - After some confusion about a bonus Genting casino have credited the correct bonus and we consider this issue resolved.

Read our Genting Casino Review.

Player's Complaint

I registered at Genting through your link, but did not get the bonus and they have asked me to ask you to ask them to give me the bonus.

Read the casino review

4 Responses

User icon
ThePOGG
May 15, 2017

Hi destinosty - welcome to ThePOGG.com!

Firstly apologies for the delay - due to some major developments on the regulatory front I've been pulled off-task for a few days.

This shouldn't be an issue to sort. I'll contact Genting for you and let you know what I find out.

Thanks,

ThePOGG

User icon
ThePOGG
May 24, 2017

Hi destinosty,

Firstly I want to apologise about the slow response. The contact we had at Genting has apparently moved on since we last spoke to them and it took a little effort to get in contact with someone that could sort this.

Your bonus should now have been credited. I'd appreciate it if you could check and confirm for me?

Thanks,

ThePOGG

User icon
ThePOGG
May 31, 2017

Hi destinosty,

Can you confirm receipt of your bonus?

Thanks,

ThePOGG

User icon
ThePOGG
June 6, 2017

Hi destinosty,

If we haven't heard back from you by Friday the 16th of June I'll assume you've received your bonus and close this complaint.

Thanks,

ThePOGG

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destinosty consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

May 15, 2017

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