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Genting - Self Exclusion FSB

Ruling

Found for the Casino - Genting may have some provision arrangement with FSB but operate on their own license and would not share self exclusions.

Read our Genting Casino Review.

Player's Complaint

I opened an account with Genting but have now found out they have a white label agreement with FSB. I have previously self excluded from that group and therefore request that my deposits are refunded. They have stated that they are not part of FSB and therefore don’t have access to their database. This is in contradiction to Blacktype who hold a separate GC license but still have access to the FSB database and have identified previously that I have self excluded from a company within the FSB white label group.

Read the casino review

1 Responses

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ThePOGG
April 15, 2019

Hi steele321 - welcome to ThePOGG.com!

Unfortunately there's nothing we can do to help you in this instance. While Genting may have some provision agreement with FSB to provide games, payments or other services, they operate on their own UKGC license. This means that they manage their player database independently of FSB and do not share player details with this company. As such a self exclusion at an FSB managed property would not carry over to Genting.

Sorry we cannot be of more help.

ThePOGG

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Agreement

steele321 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Genting
  • Alderney Gambling Control Commission
  • United Kingdom Gambling Commission
  • Genting Alderney Limited

April 15, 2019

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