Get Lucky - Winnings confiscated

Hi jmcd123 - welcome to ThePOGG.com!

While we can contact the operator on your behalf I would not be confident of a positive outcome.

In the first instance, if you self-exclude with any UK licensed operator unless you explicitly request that the exclusion is only at that url, the exclusion will automatically be carried over to all properties on the license.

Secondly, if you have changed the formatting of your detail then your exclusion would not automatically be detected by the systems in place at point of registration.

Document submission is used to confirm that the document information matches the details registered on the account. They are not cross checked against other accounts.

Finally operators are allowed a reasonable time period to identify accounts that have been missed by automatic systems and this is generally accepted to be 24 hours. That being the case action was taken on your account within an appropriate time frame.

That being the case - if your registered details do differ from the originally excluded account, there would be nothing we could do for you.

Thanks,

ThePOGG

Hi, thanks for your response.

I don't believe that the terms of the exclusion stated that excluding from that particular site would mean excluding from all casinos in the network.

Secondly, the details I provided were correct. They were not altered or switched around in any way.

I was informed that my winning would be confiscated roughly 36 hours after my documents were manually reviewed.

I would appreciate if you would contact them on my behalf and see if anything can be done.

Thanks

Hi Jmcd123,

We've reviewed the details that you registered both accounts with and there are significant changes to the registration details that would prevent an automated detection system identifying a match.

That being the case, sadly there is nothing further we can do to help you.

ThePOGG