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GG.Bet - Deposit despite being blocked

Ruling

Declined - If you choose to play with weakly licensed, or unlicensed, operators the protections they will offer against gambling addiction will be minimal. Our intervention won't change that.

Read our GG.Bet Review.

Player's Complaint

Hello,

Unfortunately I can't find the online casino from gg.bet, but you have the Vulkan Vegas Casino, which is the same group. Both have the same seat in Cyprus (head office at: Office 102, 12A Lekorpouzier, Limassol, Cyprus; registration number: HE315596).

Since November 2020 I have been banned from the casino due to gambling addiction. I also have the progressions on my mobile phone by email.

Unfortunately, I relapsed last month and deposited € 1,400 in the gg.bet casino.

But since I am blocked in this company, I could not have registered with my email or deposited money. however, both were possible.

I don't think it is part of player protection that if you are banned and the company knows the reason, you can simply deposit money.

I wrote to the casino about the refund.

I informed the casino about this directly on Monday. to this day I have not received an answer and I hope that you can help me further.

it is an unjust enrichment of the casino to keep one's money through an addiction.

Kind regards,

Read the casino review

3 Responses

User icon
thepogg
August 15, 2021

Hi whiteii - welcome to ThePOGG.com!

Sadly there is nothing we can do to assist you with this matter. You have chosen to play with a Curacao licensed operator. The Curacao licensing system does not require their licensees to carry over self-exclusions to any other property on the license. They only apply at the property you request them at.

You may find our free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 12k gambling operator websites for between 24 hours and 5 years.

Sorry we could not be of more help!

ThePOGG

User icon
whiteii
August 16, 2021

Thank you first for your answer.

Doesn't the gambling addiction ban apply, even if it's a company?

Vulkan Vegas and gg.bet are operated by Brivio Limited.

Shouldn't it be automatically locked then?

User icon
thepogg
August 22, 2021

Hi whiteii,

As stated previously, the Curacao licensing system does not require this. A self-exclusion only applies at the property it is requested at.

Sorry we could not be of more help.

ThePOGG

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Agreement

whiteii consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Vulkan Vegas
  • Curacao
  • Brivio Limited

August 12, 2021

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The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.