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Gioo Casino - Non-payment

Ruling

Resolved - The submitting complainant has informed us that this issue has been resolved and that they have received their funds.

Read our Gioo Casino Review.

Player's Complaint

I have created my account 5 days ago and deposited approximately $4000CAD in total and submitted my documents for complete verification. On the same day, I attempted to withdraw $4200CAD using the method of Interac E-transfer. One day after, they cancelled my withdrawal and told me to submit additional verification (take a selfie) to be able to withdraw, which I did immediately. I cleared the verification almost instantly and requested the same withdrawal again. Now, 5 days after the second request for withdrawal, the withdrawal is still pending on their website and instead they gave me a bonus of $434 to encourage me to play. On their website, they explicitly stated that they process all of their withdrawals almost instantly, but here, it is clearly not the case. I genuinely believe that they do not plan to pay out.

Read the casino review

2 Responses

User icon
thepogg
December 20, 2022

Hi thepwner - welcome to ThePOGG.com!

With the greatest of respect, you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 30th of December let us know and we'll contact the operator on your behalf.

Thanks,

ThePOGG

User icon
thepogg
December 22, 2022

Hi thepwner,

Thank you for your email confirming that this issue has been resolved - it is appreciated :)

ThePOGG

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Agreement

thepwner consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Gioo Casino
  • Malta Gaming Authority
  • N1 Interactive Ltd

December 19, 2022

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