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Gioo Casino - paycheck


Resolved - Gioo Casino has informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.

Read our Gioo Casino Review.

Player's Complaint

my account is verified. I'm waiting for the withdrawal of money for 10 days. When I write to the casino, it answers automatically. Please help

Read the casino review

5 Responses

User icon
December 3, 2022

Hi hans0007 - welcome to!

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – and the terms of use for our complaint service here -

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

Please quote the response you have received from the operator about this matter.



User icon
December 4, 2022

Hello, [EDIT].

Your request for a withdrawal of 2500.0 EUR has been canceled.

Kindly be advised to fulfill the requested conditions in order to make a successful withdrawal. You can get acquainted with these requirements in the letter that had been sent to your email before.

We kindly ask you to enter correct details while making a withdrawal request, specifically Account Number (IBAN), BANK NAME

* Please note that this notification has been compiled in English as our team provides support in this language. If you need further assistance or have any questions, feel free to contact us via live chat or email.

Gioo Casino Team.

after 13 days i got this reply. bank name, Swift and IBAN I have everything filled out correctly. I ordered a withdrawal of 2500 euros. I will wait a long time again. [EDIT]

User icon
December 24, 2022

Hi hans0007,

Our understanding is that your withdrawal has been processed. Can you confirm receipt of your funds?



User icon
December 29, 2022

Hi hans0007,

I'm following-up on the above?



User icon
January 7, 2023

Hi hans0007,

If we haven't heard from you by Friday the 20th of January we will assume you no longer need our assistance and close this complaint.



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hans0007 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Gioo Casino
  • Malta Gaming Authority
  • N1 Interactive Ltd

December 2, 2022

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