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Gioo Casino - Refusal to pay out my balance
Ruling
Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.
Read our Gioo Casino Review.
Player's Complaint
I've tried to withdraw my total balance of € 116.04 from my Gioo account. My withdrawal requests keep being rejected because I haven't met the wagering requirements, they say.
However, my profile shows a withdrawable balance of the before-mentioned amount and zero for my balance being locked by a bonus.
I've had a lengthy discussion with Gioo's support team but they keep insisting that they will not pay me.
Truth being said, something went wrong in their system but that is not my problem, I think.
3 Responses
Hi Marabel1968,
I'm following-up on the above?
Thanks,
ThePOGG
Hi Marabel1968,
If we haven't heard from you by Friday the 24th of September we will assume you no longer need our assistance and close this complaint.
Thanks,
ThePOGG
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Agreement
Marabel1968 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- Gioo Casino
- Malta Gaming Authority
- N1 Interactive Ltd
August 21, 2022
Hi Marabel1968 - welcome to ThePOGG.com.
Please ensure you have read our Complaint Guidance to ensure that fully understand how our complaint management process functions.
As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.
You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/
To summarise.
– Use of this service does not preclude your seeking redress through court proceedings .
– This service is free to use for both the complainant and operator.
– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.
What bonus did you accept? How much have you wagered?
Thanks,
ThePOGG