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Go Wild – Not paid all my winnings

Ruling

Found for the Casino - This player has exceeded the maximum allowed bet term while playing with a bonus. As such there is nothing we can do to help them.

Read our Go Wild Casino Review.

Player's Complaint

I won $24000 AUD , and the casino had been stalling for a week and now they are comming up with something about a bonus bet I made which voids winnings but they will give me $5000. I just want whats I'm entitled too

Read the casino review

6 Responses

ThePOGG
Jun 14, 2020

Hi bigredv - welcome to ThePOGG.com!

Were you playing with a bonus?

Thanks,

ThePOGG

bigredv
Jun 14, 2020

Hello,only with the first deposit or 2, I met all the play through wagering

bigredv
Jun 14, 2020

I did some reading on your website and this seems to be a common issue with this site. They could very easily stop us from increasing the bet size when we are playing rather than void our winnings when we do, the bets unknowingly were increased during the bonus purely to meet their very high wagering requirements. It took them a week to come up with this technicality when it should be on them to enforce it on the get go. Thanks Pogg!!

ThePOGG
Jun 16, 2020

Hi bigredv,

I take the above to mean that you have violated the maximum allowed bet term associated with the bonuses you claimed?

No regulator currently requires operators to enforce this term automatically due to the technical and security issues associated with allowing thousands of operators to access the internal mechanics of games produced by other parties. It is the player's responsibility to ensure that they have read and understood the terms associated with any bonus/promotion they claim.

Thanks,

ThePOGG

bigredv
Jun 16, 2020

Thanks @ ThePogg, is there any other options for review my actions weren't intentional

ThePOGG
Jun 19, 2020

Hi bigredv,

If you have breached the max bet rule there's nothing we can do to assist you.

ThePOGG

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Agreement

bigredv consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Go Wild
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • GoWild Malta Ltd

June 14, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.