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Golden Axe – Withdrawal

Ruling

Resolved - The submitting complainant has informed us that this issue has been resolved and that they have received their funds.

Read our Golden Axe Casino Review.

Player's Complaint

I made a withdrawal on Thursday I have been told now for 3 days now that it will be approved I got a few emails saying it will be everytime I check my account its awaiting approval I have emailed the VIP managers had no reply in over 2 days I have my baby next week I have played with them almost all year but never withdrew and have likely deposited double what my withdrawal amount is the staff at casino have persistently asked me to deposit more everytime I log on so I have especially this week assuming they would be paying me out my 900 I feel so foolish I really do and I am worried I may not get that money returned they have had my photo driving license and my bank card verification since around July and a copy of my bank statement with address on now I'm so so worried I have 4 kids and one on the way and need my payout especially before xmas

Read the casino review

5 Responses

ThePOGG
Dec 12, 2020

Hi lk1984 - welcome to ThePOGG.com!

With the greatest of respect you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 25th of December let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

lk1984
Dec 12, 2020

Ok no worries and thankyou for the speedy reply x

ThePOGG
Dec 27, 2020

Hi lk1984,

Are you still experiencing issues?

Thanks,

ThePOGG

lk1984
Jan 01, 2021

They eventually sorted it and was quite good x

ThePOGG
Jan 03, 2021

Hi lk1984,

Thanks for letting us know - it is appreciated!

ThePOGG

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Agreement

lk1984 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Golden Axe
  • Prism Marketing

December 12, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.