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Golden Lady - Payout not sent

Ruling

Resolved - Golden Lady Casino has informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.

Read our Golden Lady Casino Review.

Player's Complaint

It has been over 5 weeks and I am still waiting for my withdrawal of 305.00 to be sent. Communication with the casino is the same…”they will inform the finance team of the urgency” but nothing changes. My othet two withdrawals were processed together…it took exactly one month since I requested the payouts and they were finally sent after much complaining…but this single withdrawal is only for 305.00. They say that subsequent withdrawals are processed faster…doesn’t look like it. All paperwork has been previously identified and confirmed.

Read the casino review

5 Responses

User icon
thepogg
February 20, 2022

Hi jdubsub1 - welcome back!

Please read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

This is your second complaint about this issue with this operator in 3 months. If you return to playing with an operator where you have experienced payment problems before, you should anticipate further payment problems. We also were unable to get a response from the operator to your last complaint. The likelihood of getting a response this time round is equally slim.

Thanks,

ThePOGG

User icon
thepogg
March 26, 2022

Hi jdubsub1,

Unfortunately after repeated efforts to contact the operator to discuss this issue we have received no response what-so-ever. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG

User icon
thepogg
July 6, 2022

Hi jdubsub1,

This operator has contacted us about your complaint. Can you confirm that you reversed your withdrawal and played down your balance?

Thanks,

ThePOGG

User icon
thepogg
August 13, 2022

Hi jdubsub1,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
August 19, 2022

Hi jdubsub1,

If we haven't heard from you by Friday the 2nd of September we will assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

jdubsub1 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Golden Lady

February 20, 2022

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