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Golden Lady - Withdrawals not being processed

Ruling

Found for the Player - Despite our repeated efforts to contact Golden Lady Casino to discuss this issue we have received no response whatsoever from the operator.

Read our Golden Lady Casino Review.

Player's Complaint

I have two withdrawals that the casino is not paying out. All rollover requirements are net, documentation verified and correct, yet they give the same excuse that they are having problems with their “wallet” provider and are integrating to a new provider. It is the same answer each time. Chatting with reps gets the same answer. They promised that my first withdrawal would be paid by the end of the week of December 18th…and they say it is still delayed. Same reason…wallet provider issues yet the promise it will be paid soon. As there is no phone number you cannot call. I am frustrated is an understatement.

Read the casino review

3 Responses

User icon
thepogg
December 18, 2021

Hi jdubsub1 - welcome to ThePOGG.com!

Please read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
thepogg
January 22, 2022

Hi jdubsub1,

Unfortunately after repeated efforts to contact the operator to discuss this issue we have received no response what-so-ever. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG

User icon
jdubsub1
February 20, 2022

Thank you for your help regardless.

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jdubsub1 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

December 18, 2021

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