unclaimed offers
Turn geolocation on
Locale settings

Currently viewing:

English in United Kingdom

ThePOGG.com – your source for reliable information about online gambling.


  • Over 2k complaints managed and $2 million returned to players.
  • The largest collection of detailed casino reviews available online.
  • Bonus value reports to tell you how bonuses really compare.
  • Detailed game guides to help you learn to play.

I certify that I am over 18 years of age and I have read and agreed to the:

We respect your privacy and won't share your email address.
[X] Close this form and return to site

Golden Lady – Won’t process my withdrawal

Ruling

Resolved - Golden Lady Casino have informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.

Read our Golden Lady Casino Review.

Player's Complaint

I withdrew 550 on 30.4.2020 .they asked for ID .then told me even though I deposited through debit card I couldn't cash out this way. Told Me to open bit coin and my withdrawal would be processed by end last week.. It's been a month now from start of withdrawal. It's still pending.. And now they are not replying by email . Live chat have ignored me several times. And there contact number is not working

Read the casino review

4 Responses

ThePOGG
May 29, 2020

Hi abbey4545 - welcome to ThePOGG.com!

As a UK citizen you should only be playing with operators that hold a UKGC license. Golden Lady do not hold a UKGC license and as such are breaking UK law by accepting your custom.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

ThePOGG
Jun 05, 2020

Hi abbey4545,

Golden Lady casino inform us that you have been paid. Can you confirm receipt of your funds?

Thanks,

ThePOGG

ThePOGG
Jun 11, 2020

Hi abbey4545,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
Jun 19, 2020

Hi abbey4545,

If we haven't heard from you by Friday the 26th of June I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

Leave a Reply

You must be logged in to post a comment.

Agreement

abbey4545 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Golden Lady

May 29, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.