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Golden Lady - Won't process my withdrawal

Ruling

Resolved - Golden Lady Casino have informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.

Read our Golden Lady Casino Review.

Player's Complaint

I withdrew 550 on 30.4.2020 .they asked for ID .then told me even though I deposited through debit card I couldn't cash out this way. Told Me to open bit coin and my withdrawal would be processed by end last week.. It's been a month now from start of withdrawal. It's still pending.. And now they are not replying by email . Live chat have ignored me several times. And there contact number is not working

Read the casino review

4 Responses

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ThePOGG
May 29, 2020

Hi abbey4545 - welcome to ThePOGG.com!

As a UK citizen you should only be playing with operators that hold a UKGC license. Golden Lady do not hold a UKGC license and as such are breaking UK law by accepting your custom.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
ThePOGG
June 5, 2020

Hi abbey4545,

Golden Lady casino inform us that you have been paid. Can you confirm receipt of your funds?

Thanks,

ThePOGG

User icon
ThePOGG
June 11, 2020

Hi abbey4545,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
June 19, 2020

Hi abbey4545,

If we haven't heard from you by Friday the 26th of June I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

abbey4545 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Golden Lady

May 29, 2020

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