GoWild - £3000 Confiscated Unfairly
Found for the Casino - This player has opened more accounts than is allowed from a single device/IP/address and as such there is nothing we can do to help them.
Read our GoWild Casino Review.
I would like to make a formal complaint regarding over £3,000 bonus funds you have confiscated from me, with only 5% wagering left, that I believe was taken unfairly.
On the 8th August, myself - [EDIT], created an account for the first time at Go Wild Casino. Soon after depositing on my account, I surprisingly noticed that my account had been created in the name [EDIT] which I presumed auto fill had completed the name field when registering that I did not notice. I notified Go Wild at the soonest convenience that I need the name updating immediately. I was asked to send this in to your email address, which I sent a letter, driving licence and debit card photos, ALL in the name of [EDIT] at the correct address.
The debit card I used when depositing, was also in the name of myself - [EDIT], and all documents have been sent in as proof of evidence.
I am aware that Go Wild have been blacklisted on Ask Gamblers due to similar problems with avoiding pay-out, and I am confident that they are doing the same with myself, because it has worked out in their favour of not paying my £3,000 winnings over a small computer error, which does happen from time to time. If I had lost my deposit, and this was in their favour, I am confident again, that they would have had no problem changing my name with the correct documents provided.
This was an computer error made by myself, and I have corrected this mistake by sending Go Wild my ID documents, that matches my deposit information.
I would like my account unblocked, with the £3,000 bonus re-added, with 5% wagering left on the bonus. Alternatively, I would accept £1,000 cash to be put back into my casino account as I had a balance of £3,000 with only £400 left to wager (£2,600 profit minimum).
Please could you look into this ASAP as I strongly feel cheated out of my winnings.
Read the casino review
Leave a Reply
You must be
to post a comment.