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Grand Fortune - Given Run Around - No Payment

Ruling

Resolved - After a payment delay, Grand Fortune casino have paid this player in full. We consider this issue resolved.

Read our Grand Fortune Casino Review.

Player's Complaint

Three weeks ago I won a jackpot using a deposit bonus, the maximum cash out though was only for $1,000. I requested the withdrawal and submitted and submitted the verification documents, and have given the run around every since. After phone verifying with persons in China several times, and then emailing support, I was relieved when I finally received an email today saying that the withdrawal was finally processed and the bank wire sent. This evening I received an additional email from casino support, however, saying that would have to wait an additional 5-10 business days to receive my funds. I would like this nightmare with this casino to end and have my winnings transferred.

Read the casino review

3 Responses

User icon
ThePOGG
November 1, 2016

Hi RunAround - welcome to ThePOGG.com!

Before we can do anything to help you I need you to provide me with the username and email address you use at Grand Fortune.

Given that Grand Fortune are a US facing casino, it's actually pretty normal for payments to take quite a while after they've been processed by the operator. As such I'd expect you to receive your funds in the allotted time frame or soon after.

Thanks,

ThePOGG

User icon
ThePOGG
November 8, 2016

Hi RunAround,

Have you received your funds? If not can you provide us with the username and email address you use at Grand Fortune?

Thanks,

ThePOGG

User icon
ThePOGG
November 10, 2016

Hi RunAround,

Thanks for confirming you've received your funds.

ThePOGG

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Agreement

RunAround consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

November 1, 2016

United Kingdom country flag

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.