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Grand Fortune – No payout for six months

Ruling

Resolved - After a significant payment delay Grand Fortune inform us this player has been paid. Player is non-responsive so we assume the issue is resolved.

Read our Grand Fortune Casino Review.

Player's Complaint

I have tried over and over again for last six months to get paid from this site with no success. They will verify my account and then make me wait a month and then ask for verification again. I have spent thousands at grand fortune and now that I want to cash out they won't pay.

Read the casino review

5 Responses

ThePOGG
Jul 14, 2017

Hi elad67 - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

ThePOGG
Aug 04, 2017

Hi elad67 - a quick update.

This group's rep goes through periods of being responsive and resolving issues then disappears for several months. At the present time we're in the middle of a non-responsive cycle. We will continue to try to contact the operator for you, but I want you to be aware that this is likely to be a very slow process.

Thanks,

ThePOGG

ThePOGG
Sep 04, 2017

Hi elad67,

Unfortunately this group are now entirely unresponsive to our communications regarding any of a host of complaints we've received against them.

As they do not have a gambling license we cannot refer you on to a regulator to review your case.

I do however know that their rep is still responsive to the team at CasinoMeister, so it may be worth your while to try there.

Sorry we couldn't be of further help,

ThePOGG

ThePOGG
Oct 04, 2017

Hi elad67,

I have now managed to re-establish communication with this group. They inform me that your withdrawal was paid on the 18th of July. Can you confirm this?

Thanks,

ThePOGG

ThePOGG
Oct 11, 2017

Hi elad67,

If we've not heard from you by Friday the 20th I'll assume you've received your funds and close your complaints.

ThePOGG

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The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.