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Grand Fortune - Withdrawal pending for now 2 months

Ruling

Resolved - Grand Fortune have informed us that this payment has been sent to the player. The player has become non-responsive so we assume they've received their funds.

Read our Grand Fortune Casino Review.

Player's Complaint

Hi,

I have filled in a withdrawal request of 130$ US on December 19th, 2016. I still have not received my money.

For weeks, I have been told there were a big number of withdrawal requests. Then I was told there was a problem with the banking department. Not until last week I had to call to be told I was missing a verification document.

I sent this verification document on February 7th by e-mail. Never had a response from that e-mail and to the 2 other e-mails I sent in.

Talked to someone on live chat today that told me banking was busy and to be patient. The agent closed the chat on me.

I do not know what to do anymore.

Ty for your help,

[EDIT]

Read the casino review

4 Responses

User icon
ThePOGG
February 14, 2017

Hi kevinbosse - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
ThePOGG
February 20, 2017

Hi kevinbosse,

I've spoken to the operator about this issue. They inform me that they'll be sending out a wire transfer to you today, so I would expect you to receive your funds within the next two weeks.

I'll check in with you to confirm that the funds come through.

Thanks,

ThePOGG

User icon
ThePOGG
March 3, 2017

Hi kevinbosse,

Have you received your cheque?

Thanks,

ThePOGG

User icon
ThePOGG
March 14, 2017

Hi kevinbosse,

If we haven't heard back from you by Friday the 17th of March I'll assume you've received your cheque and close this complaint.

Thanks,

ThePOGG

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kevinbosse consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

February 14, 2017

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