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Grand Ivy - Withholding winnings

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

Read our The Grand Ivy Casino Review.

Player's Complaint

Hi Pogg,

The casino is GRAND IVY CASINO but can’t see it on your list.

I signed up to grand ivy casino, spent about £240 and won £400. It’s been weeks and they haven’t verified anything or paid out my withdrawal, I didn’t even get an email saying I had made the withdrawal. I saw a few reviews saying the casino was terrible. I really want my payout. Can you please help. Thankyou

Read the casino review

3 Responses

ThePOGG
May 11, 2020

Hi jamhard86 - welcome to ThePOGG.com!

Before we will be able to do anything to assist you are going to need to address several issues with your submission.

Firstly as you have chosen a different casino than the one you are complaining about your are going to have to confirm that you provide your permission for ThePOGG.com Ltd to share your personal information with the following organisations and that you grant these organisations the permission to share your personal information with us:

The Grand Ivy

Malta Gaming Authority

United Kingdom Gambling Commission

White Hat Gaming

Secondly, you are going to have to provide your full name.

Have you contacted the operator to ask about your withdrawal?

ThePOGG

ThePOGG
May 19, 2020

Hi jamhard86,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
May 27, 2020

Hi jamhar86,

If we haven't heard from you by Friday the 5th of June I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

jamhard86 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Grand Duke
  • Gibraltar Gambling Commission
  • United Kingdom Gambling Commission
  • Nektan (Gibraltar) Limited

May 11, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.