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Grand Reef - closed account

Ruling

Found for the Player - Despite our repeated efforts to contract Grand Reef to discuss this issue we have received no response whatsoever from the operator.

Read our Grand Reef Casino Review.

Player's Complaint

hello im not sure if you can help me with an old account aswell but i will give it a try i got self exclusion from grandreef an there sister casino african palace an only 2 or 3 weeks later they let me open my account again an continued to gamble all my money away i would like a refund from all my depsoits if possible this was 2016 they recenlty changed there gaming an not allowed to have accounts from australia if you can look into this one for me to please ive just been treated unfairly when i had a gambling problem my other email when i changed email with them was [EDIT] but i have emails to them from [EDIT]

Read the casino review

3 Responses

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ThePOGG
December 29, 2019

Hi missy32 - welcome back.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

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Missy32
December 30, 2019

Ok thankyou

User icon
ThePOGG
January 24, 2020

Hi Missy32,

Unfortunately after repeated efforts to contact the operator to discuss this issue we have received no response what-so-ever. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG

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Agreement

Missy32 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Grand Reef
  • Curacao eGaming
  • Kahnawake Gaming Commission

December 28, 2019

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