Grand Reef - Delayed payment
Ruling
Found for the Player - Grand Reef casino have strung us along for months, failed to meet payment promises and are now non-communicative. This is happening across a large number of complaints totalling to hundreds of thousands in value - we consider this group VERY high risk for players.
Read our Grand Reef Casino Review.
Player's Complaint
Hi there I'm writing to you guys as I don't know what to do. Grand Reef casino haven't paid me my winnings of $4000 nzd and I always get lied to or told new story's every single time and it's really unfair it's been 8 days when they are meant to payout in 1-5 working days but nothing has come into my bank. I've been waiting and waiting they should really stop lying and pay people out I mean I've been calling and calling but it's just like taking to a wall really I need help please I need something done about this.
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Hi Ks7jan - welcome to ThePOGG.com!
Firstly I need to make you aware that you've chosen to play with a group that are notorious for slow payment issues. I will contact the operator and see what we can do but I would advise you to expect this to take some time.
Thanks,
ThePOGG