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Grande Vegas - I was denied a software download

Ruling

Found for the Casino - If the operator does not wish to help a player access their service, they are under no legal obligation to do so.

Read our Grande Vegas Casino Review.

Player's Complaint

Hello. I am writing to you with a big request in the hope that you will solve my problem. Grande Vegas Casino refuses to download software to my personal computer. Because of this, I am practically limited in receiving bonuses. There is no opportunity to participate in tournaments that are held as part of the casino promotions. Kazakhstan is an accepted country. There are no restrictions on receiving bonuses for my country. However, the casino does not want to allow me to participate in these promotions. Removes my VIP status. Removes the bonuses that the system calculates for my game and my deposits. I ask you to help me in this matter.

Read the casino review

7 Responses

User icon
ThePOGG
December 30, 2020

Hi djcentigor - welcome to ThePOGG.com!

This is not an issue that we would intervene in. Grande Vegas are a private business and entirely entitled to pick and choose which customers they want to offer promotional incentives to.

Thanks,

ThePOGG

User icon
Djcentigor
January 3, 2021

Good. They have the right to deny me bonuses. But the casino refuses to download the software to my personal computer. I can't understand why? This is no longer a quality service. Since the downloadable version is available to everyone.

Thank you for understanding Igor

User icon
ThePOGG
January 3, 2021

Hi Djcentigor,

They do not have to do anything for you. Full stop. They can reject your custom entirely if that's what they wish to do.

If you're unhappy, we would suggest choosing an alternative operator to play with.

Thanks,

ThePOGG

User icon
Djcentigor
January 3, 2021

I am not asking you to do something for me personally. I only ask for what is written on their website. What any user who is registered in this casino uses. Or is it not, or are all their promotions lodges, and are intended to attract users to further deceive? Then this is already a clear fraud

and someone should pay attention to this.

User icon
ThePOGG
January 3, 2021

Hi Djcentigor,

Unless the operator are enticing you in with a bonus, then refusing to either give you the bonus or refund your deposit there's nothing that could be consider fraud here.

I've been very clear - you have no right to demand access to anything. If the operator does not want to give you specifically promotions, they don't have to. If they do not want you using their download software, that's there right.

I'm sorry you are unsatisfied with this response but as you have been told already there is nothing further we can do to help you.

ThePOGG

User icon
Djcentigor
January 14, 2021

Hi. Support for adobe flash player is over. Most of the games are no longer available for playing in the browser. Games are only available in download version. Why can't I just use this service? How am I different from other gamers?

User icon
ThePOGG
January 17, 2021

Hi Djcentigor,

As we have stated repeatedly, there is nothing we can do to help you. The operator are entirely within their rights to simply not want you as a customer.

No further posts will be approved on this thread.

ThePOGG

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Agreement

Djcentigor consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Grande Vegas
  • Tigress Management Ltd

December 30, 2020

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