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Grande Vegas - Payout declined


Found for the Casino - This player openly admits that they didn't read the bonus terms and has breached the max bet rule. As such there's nothing we can do to help them.

Read our Grande Vegas Casino Review.

Player's Complaint

I am not very happy for that rules i choose not dont read the rules and intruction for that bonus promotion .coz what i do just deposit with out knowing the promotion rules coz normaly peoples dont like reading or thinking what is the promotion mean or rules what they want is to play coz for been excited or addicted playing gamble now big problems to the most player specially to the people's register making the new account specially peoples not thinking this kind of about the promotion becouse if you think peoples play around the world and they multiculture most of them dont speak english or vey hard to understand to read english and that is the one of reasons what is happened to me lost my winning money with out explaining to me or to all the players before making a deposit they go pop out the one chat one of the costomer service representative.and put the promotion system to restricted to not allowed players to over $10 max bet to stop this happened lost our winning money and to avoiding all the players to break the rules most of players lossing a lot of money you dont iven you know peoples most used credit card or debit and end up on debt you need to do something about this to stop lossing our winning money this very unpair for me and to all the players the only think you keep us happy if we are winning some money and get money back to our very stress not happy lost all my of winning money i have a lot bills neef to pay and that only my winning money that already waiting so i can pay all my bills stop me to have anxiety worries ,stress. And that is my sugestion and feedback to tell that we are not lossing our winning money to set the promotion offer setting your system to put restriction stop players bet more than $10 bet max aloud.sometimes think about also players also by accident press change bet by accident with out thinking to keep happy your costomer you dont want lost your player business to your site you need to do somthing about it hope that you guys understand me where i come from put yourself in my shoes lossing that money is a lot for me atlist you can give my winning back half of that my deposit $20 winning money and im happy you can take $20 winning bonus that my hope you guys if you can talk to the management about this pls one of you can help me to make this decision if atlist i can get half of my winning money pair for me plsss im asking one of you guys help me im very appropriate you thank you.

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1 Responses

User icon
August 28, 2018

Hi felicity09 - welcome to!

Unfortunately there is nothing we can do to help you with this issue. All casino bonuses come with terms and conditions. Otherwise they would just be free cash. If you've not read the terms and conditions associated with a bonus you've claimed that's your failure, not the operators.

While I would agree it would be nice if max bet limits were enforced automatically, that would require the software provider (a separate company) to create the infrastructure required to do this. At the present time, even when looking at casino operators running on well regulated software providers, next to no casinos offer this functionality.

Sorry we could not be of further help.


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felicity09 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

August 28, 2018

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