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Gratorama – dispute on terms

Ruling

Declined - This player has had their legal representative send threatening communications to this service. They should consider themselves barred.

Read our Gratorama Casino Review.

Player's Complaint

I received 7$ from Gratorama.

I used it and won 1503.04$.

I wanted to cash it.

I was told I had to deposit 10$ to cash it.

When I did it, I received another 10$ and couldn't cash the 1503.04$ before betting the new 10$ at least 40 times.

I did bet the new 10$ 40 times.

Result was I was still winning 1300$.

I did the steps to cash this 1300$, I sent everything they asked me.

At the end, they refuse to pay me 1300$, alleging I had more than one active account (which was included in their terms and conditions).

They only reimboursed my 10$ deposit.

I deny having more than one active account on gratorama. I do not remember subscribing to another account and I submit that even if I did, this account was not used and then not active.

I therefore ask to be paid the 1300$ I won.

If I don't get the reimboursment, I won't have any other choice than going to the court to be paid.

For any details and/or questions, I ask that you talk to my lawyer, [EDIT]: [EDIT].

Read the casino review

2 Responses

ThePOGG
May 17, 2019

Hi tomtom14333 - welcome to ThePOGG.com!

If you want your lawyer to deal with your claim that's fine, but you need to have them contact the operator in question. We're hear to manage complaints on behalf of players, not speak to their lawyers. The two options for managing the case are in this situation mutually exclusive.

Thanks,

ThePOGG

ThePOGG
May 24, 2019

This user has had a lawyer send us a threatening letter demanding payment for the contested funds from Gratorama.

Neither the player nor the lawyer appear to understand that they are not communicating to any party associated with this operator in any way.

The user should consider themselves banned from any further use of this service.

ThePOGG

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Agreement

tomtom14333 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Gratorama
  • Curacao eGaming
  • Hermione Ltd

May 17, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

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The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.