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Griffon Casino - My bank details used by teenager

Ruling

Found for the Casino - You are responsible for protecting your own payment information. If someone uses your bank details without permission you need to contact your bank/the police.

Read our Casiplay Casino Review.

Player's Complaint

Hello, I have a problem with aspire global casino (casiplay and griffon), please help me to solve this problem. My problem is that my bank details was used not by me, by a 15 years old teenager (my goddaugter). So I know that at casinos could not play teenenagers, so how could happened it?? There is no verification to ask persons ID, so everyone can play doesn’t matter the age? Just somwhere put a tick that you 18 years old and that’s it? Ir is ridicilous situation happened to me and I lost a lot iof my savings. There is no protection and as I see from my situation that everybody could play and nobody take the actions to stop it. I think it is illegal action to let kids play, because my situation is all about that. There could be a lot if victims, not only me. Please let stop it for future and also please help me to solve this problem and get back my money. I can’t understand how this happened. I will be glad to get back my money which was used not by me. Please help me, I can’t attach mo details if you contact me via email. Please help me, I am in hopless situation I am looking forward to hear from you

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3 Responses

User icon
thepogg
November 25, 2021

Hi B722394 - welcome to ThePOGG.com!

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As we are the ADR for the Aspire Global license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Unfortunately there is nothing we can do to assist you in this instance. There are systems in place to protect underage users from gambling harms. Where the funds lost belonged to the under age player there would be a requirement to refund them in a situation of this nature. However, these systems do not extend to protecting an adult from financial harm where they have failed to keep their payment information secure and their identity has been stolen by an underager. The responsibility for protecting your payment information lies with you. Where you wanted to assert that someone had used your payment information without permission, this would be a criminal matter that you would have to deal with via your payment provider and local law enforcement authorities.

You may find our free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 14k gambling operator websites for between 24 hours and 5 years.

Sorry we could not be of more help!

ThePOGG

User icon
B722394
November 25, 2021

Thank you for your information, so if you can not help to so please detele this case.

Thank you.

User icon
thepogg
November 27, 2021

Hi B722394,

All complaints submitted to this site receive a published case report. We will however ensure that no personal information that could be used to identify you is redacted.

Thanks,

ThePOGG

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Agreement

B722394 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • CasiPlay
  • United Kingdom Gambling Commission
  • Malta Gaming Authority
  • Aspire Global International Ltd

November 24, 2021

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