English in United States
Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.
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I was already verified. I had taken out withdrawals along with made alot of deposits. I had talked to 6 agents who gave me nothing but problems. Did not cash me out. Did not give me any information lies to me. Gave me the runaround
I have been told recently by gslots yhat I ha mor attempted any withdrawals. So now they are lieing about me cashing out!. I have received an email telling me I can now cash out using my old number. I dont even have access to my old number. I updated my new number along time ago it was verified and approved. I have screen shots of it verified. And the very latest is that I half to show proof of ever card I ever used on gslots. None of this was requested at all. This is another exscuse. This is just beyond rediculous. The dishonesty
Specifically what are the operator waiting on you providing? Verification is not a finite process. Different requests can and will have to be made a different points and for different reasons.
What "number" are you referring to? A phone number? A card number?
I'm following-up on the above?
If we haven't heard from you by Friday the 8th of April I'll assume you no longer need our assistance and close this complaint.
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ahissacc consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
February 27, 2022
Hi ahissacc - welcome to ThePOGG.com.
Please ensure you have read our Complaint Guidance to ensure that fully understand how our complaint management process functions.
As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.
– Use of this service does not preclude your seeking redress through court proceedings .
– This service is free to use for both the complainant and operator.
– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.
Please quote the exact reason the operator has given you for non-payment?
When did this issue occur?