GSlot - Did not let me cash out

Hi ahissacc - welcome to ThePOGG.com.

Please ensure you have read our Complaint Guidance to ensure that fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

Please quote the exact reason the operator has given you for non-payment?

When did this issue occur?

Thanks,

ThePOGG

I have been told recently by gslots yhat I ha mor attempted any withdrawals. So now they are lieing about me cashing out!. I have received an email telling me I can now cash out using my old number. I dont even have access to my old number. I updated my new number along time ago it was verified and approved. I have screen shots of it verified. And the very latest is that I half to show proof of ever card I ever used on gslots. None of this was requested at all. This is another exscuse. This is just beyond rediculous. The dishonesty

Hi ahissacc,

Specifically what are the operator waiting on you providing? Verification is not a finite process. Different requests can and will have to be made a different points and for different reasons.

What "number" are you referring to? A phone number? A card number?

Thanks,

ThePOGG

Hi ahissacc,

I'm following-up on the above?

Thanks,

ThePOGG

Hi ahissacc,

If we haven't heard from you by Friday the 8th of April I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG