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Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.
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Hello, i made the payment via Skrill onmy account [EDIT].
The Casino dont accepted. I have all informationen sended but the casino dont accepted it.
I'm following-up on the above?
If we haven't heard from you by Friday the 4th of February I'll assume you no longer need our assistance and close this complaint.
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GSlot - No restration possible/ false information asked
Posted by stevo11984
January 4, 2022
stevo11984 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
January 4, 2022
Hi stevo11984 - welcome to ThePOGG.com!
Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.
As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.
– Use of this service does not preclude your seeking redress through court proceedings .
– This service is free to use for both the complainant and operator.
– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.
If you have any questions about the above, let me know.
Please provide more information about the issues you are experiencing.