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GSlot - Refusal to payout
Ruling
Resolved - The submitting complainant has informed us that this issue has been resolved and that they have received their funds.
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Player's Complaint
Hello
I am hoping you will be able to provide some assistance. I have been trying to make a withdrawl from Gslot since April 11, 2022. They requested some ID which I provided but they insist on demanding more and more. FIrst they wanted the name,date amount of etransfer for April 8 so I forwarded (downloaded to their site) the letter from my bank which includes my name account numner and the transaction date and amount. This was not enough they then requested the same information for another date April 11 which I sent another letter from my bank with my name. date and amount etransfered
That still wasn't enough they then complained the dates are different by a day which I explained I live in Canada so the date would be different. Then they demand I sned a print out from my bank account that also includes the time of transaction for which they will say doesn't match theirs. I honestly have jumped through hoops and there is just no end to the constant demands on me. I have used other Casinos and have never experience this I submitted my id and they processed my withdrawl. I have given them more proof then I feel i should have and to honest I feel my bank account is my business not theirs. Please please help if you can as this situation is creating so much stress impacting my heath. I thank you and look forward to having this resolved.
5 Responses
I also have sent them confirmation from interac confirming my deposit April 8 and April 11, 2022 but they claim that isn't enough proof either.
Hi 10/10/2015,
The operator has informed us that you have refused to cooperate further with the verification process. You will need to provide the requested documentation before we can assist you.
Let us know once you have provided the requested documentation.
Thanks,
ThePOGG
I no longer require your assistance.
Thank you
Hi 10/10/2015,
Thanks for letting us know.
ThePOGG
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Agreement
10/10/2015 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- GSlot
- Malta Gaming Authority
- N1 Interactive Ltd
April 29, 2022
Hi 10/10/2015 - welcome to ThePOGG.com!
Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.
As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.
You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/
To summarise.
– Use of this service does not preclude your seeking redress through court proceedings .
– This service is free to use for both the complainant and operator.
– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.
I'll contact the operator and see what we can find out for you.
Thanks,
ThePOGG