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Gslot - Welcome bonus

Ruling

Found for the Casino - This player has failed to enter the bonus codes correctly when making a deposit. As such they have not received the relevant bonuses.

Read our GSlots Casino Review.

Player's Complaint

When making a deposit and entering the promo code this casino is intentionally misleading. You enter the code, there is a lit up green switch that says use bonus switch to on. However there is also an arrow that says nothing. Apparently this is to activate the code. No label nothing. I went to customer be setvice straight after deposit and was told i didnt activate the bonus by pressing the unlabeled activate button. Was also told they can't activate the bonus! Strange every other casino can. Im out $35 100spins. LAnyway i decided to fix my error the nextime around, deposit another $35, type in the code. Push the unlabelled activate button, to which the arrow changes to a bin. Still says nothing. Hit deposit and again no bonus. [EDIT]

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2 Responses

User icon
thepogg
December 14, 2021

Hi angry79 - welcome to ThePOGG.com.

Please read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

Before going any further - I have had to edit out a large section of your complaint submission due to the abusive nature of your language and the derogatory nature of the statements about members of staff. If there is a repeat of this we will discontinue any further involvement in your claim.

I'll contact the operator and see what we can find out.

Thanks,

ThePOGG

User icon
thepogg
December 18, 2021

Hi angry79,

We've discussed this issue with the operator and sadly we are unable to uphold your claim.

When depositing you are presented with the screen shown below:

To receive a bonus you need to enter the bonus code and click 'Add' as would be intuitive from the design. On your first deposit you did not do this and as such did not receive the bonus.

On your second deposit you did add a code correctly, but you added the code for the first deposit bonus. As this was not your first deposit, you were not entitled to receive this bonus at this stage. You would have needed to add the code for the second deposit bonus.

Sorry we could not be of further help.

ThePOGG

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Agreement

angry79 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • GSlot
  • Malta Gaming Authority
  • N1 Interactive Ltd

December 14, 2021

United Kingdom country flag

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.