Gslot - Welcome bonus

Hi angry79 - welcome to ThePOGG.com.

Please read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

Before going any further - I have had to edit out a large section of your complaint submission due to the abusive nature of your language and the derogatory nature of the statements about members of staff. If there is a repeat of this we will discontinue any further involvement in your claim.

I'll contact the operator and see what we can find out.

Thanks,

ThePOGG

Hi angry79,

We've discussed this issue with the operator and sadly we are unable to uphold your claim.

When depositing you are presented with the screen shown below:

To receive a bonus you need to enter the bonus code and click 'Add' as would be intuitive from the design. On your first deposit you did not do this and as such did not receive the bonus.

On your second deposit you did add a code correctly, but you added the code for the first deposit bonus. As this was not your first deposit, you were not entitled to receive this bonus at this stage. You would have needed to add the code for the second deposit bonus.

Sorry we could not be of further help.

ThePOGG