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Hi pammey1964 - welcome to ThePOGG.com!

Please ensure you have read our <a href="https://thepogg.com/how-to-report-complain-about-an-online-casino/">Complaint Guidance</a> to ensure that you fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

Firstly - it is a common misconception that an account can be "fully verified". There is no such thing. Verification is not a single time issue, nor indeed are the requirements for verification consistent across all situations. What the operator are required to do to verify an account can and does changed and different activity occurs on the account, or indeed groups of accounts. All any operator can tell you at any given time is that you have provided everything that is currently required. 

Moving on to your claim, what specifically is the operator waiting on you providing?

Thanks,

ThePOGG

They are not waiting for anything they have verified me  I was simply saying that I am verified, and now I have been waiting for the 4000 to be processed but it's not being and they keep saying it will be very soon but this has been said to me for the last 24 days and never does it get processed..The chat group tells me the same thing it's being processed but 24 days have passed and it's not being processed..The withdrawal was made on April 12, 2022, and today is May 1, 2022, It has been almost a month but they tell me to wait my turn I can see if its was only 3 days and that was said but after 24 days it is not ok that my 4000 is not processed or they keep saying the team is working on it It has been the same thing each chat group says no other info. Actually, it is really upsetting when you do not know why after 24 days it's still pending and they say it's because to prevent fraud so they take their time to wait your turn ..

If you saw the chat group from the 13 of April till the now  all they say is the same thing even when the customer service or support team emails  me it is  the something Their response is the same and I quote It is being done this has gone on for almost a full month as you can see the dates This is an example of their email and everyone is the exact words almost like a copy paste 
Customer Service <support@gslot.com>
Wed 2022-04-27 9:44 AM
Dear [EDIT],

Thank you for contacting our customer service.

Please, hold patience with us, and wait when your withdrawal case will be processed.

You will be informed about all updates via email.

Thank you for understanding!

Regards,
Gslot casino team
That is dated from April 27 2022
This an email from the Gslot early on April 13 2022 confirming my withdrawal 
[EDIT]
Wed 2022-04-13 2:50 PM
i AHVE MADE MY WITHDRAWAL CAN YOU CONFIRM THE TWO WITHDRAWLS OF 2000 WILL BE PROCESSED

From: Customer Service <support@gslot.com>
Sent: April 13, 2022 11:55 AM
To: [EDIT]
Subject: Fw: INTERAC e-Transfer: Your money transfer to Gigadat Inc was deposited.
 
Dear [EDIT],

Thank you for the response!

The document you provided was approved, and you can make a new withdrawal request.

Thanks for contacting our support team.

If you have any additional questions or need help, please contact us. We are always ready to help you!

Regards,
Gslot casino team

This is another email now from the 25th of April and it shows the same misleading information straight from the team it's being processed please wait this has been going on for almost a full month give and take a couple of days it is unbelievable and not professional 
Here is the email from that date showing you what I am going through its been beyond stressful 

[EDIT]
Mon 2022-04-25 4:20 PM
I have been so understanding do you realize its been over 15 days Are you aware of how long this has been going on I am pretty sure your not aware how long I have been waiting for my funds 4000 to be received I kindly would keep in consideration the stress of having to wait this long for winning that were won almost 15 days ago

 

Sent from Mail for Windows

 

From: Customer Service
Sent: April 25, 2022 11:31 AM
To: [EDIT]
Cc: [EDIT]
Subject: WHEN WILL THE WITHDRAWAL OF 2000 TWO OF THEM BE PROCESSED NAME [EDIT]

 

Dear [EDIT],

Thank you for your reply.

We kindly ask you to wait for your withdrawal to finish pending. We will do our best to quicken the process.

Thank you for understanding!

If you need any further assistance, do not hesitate to contact us, we are available 24/7 and will be always happy to help you.

Regards,
Gslot casino team

I have sent all my chat conversations so sorry for the pile-up just to show you that every day from the 5th day when my winning s their pending they have never said anything that would let time know when will it be processed The support team that is there and emailing me as said nothing to me that tells me when it will be processed If you can see they keep giving me a run around almost a scamming technique to avoid paying their customers ... Please help me get my 4000 processed as when they process it I would get it within 1 day Like the last withdrawal of 400 ..

Again you misunderstood me there is nothing that they are waiting for NOTHING They simply are keeping my withdrawals 2000 two of them adding up to 4000 in the pending stage and keep telling me that I have to wait my turn or that the finance team is working on it Its been like this for now 27 days they are processing it but never does. Keep in mind I had a 400 dollars withdrawal before this one and it was processed in a  timely matter of 4 days after I withdrew it so this one seems to be sitting there and they take me as a fool making me believe it will be processed but each passing day it's still there pending

Hello, any updates today is May 5, 2022, it's been over 27 days now since my withdrawals have been sitting there in the pending stage.When I log into Glsot casino its showing pending the 2000 two of them pending and I could cancel it so its been in that stage for 27 days can you help me Please pleaseeeee

Hi just want to make it clear I know they are Malta gaming MGA-B2C 394- 2017 ID C81457 They are not Ontario gaming as I assumed I have contacted the licensing they directed me to you to resolve the situation to get my 4000 if there are any issues I have their contact info they are prepared to help me but first they are secure that your team will do everything possible to get my withdrawal 2000 two of them adding to 4000  will help the process get the resolution as per their email ..Please  keep me updated on your progress for my 4000 to be processed

so March 5th was the last time I answered on here where is your help its almost June 1 2022  what is  going on..I want MY WINNINGS 4000 HAS BEEN STING THERE SINCE THE  13 OF April

Hi pammey1964,

Work on your case is ongoing. As is clearly notified in the red box above the posting field we will only provide further contact where we have information to provide to you. Please ensure you have read our <a href="https://thepogg.com/how-to-report-complain-about-an-online-casino/">Complaint Guidance</a> to ensure you have clear expectations with regard to how your complaint will be managed.

ThePOGG

Hi pammey1964,

Our understanding is that your payment has been processed. We would appreciate it if you could confirm when you receive your funds.

Thanks,

ThePOGG

Hi pammy1964,

Have you received your funds?

Thanks,

ThePOGG

Hi pammy1964,

If we haven't heard from you by Friday the 8th of July I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

I signed up Gslot and sent my documents and waited to get an email from them to confirm my verification My number 1 rule is not to play with any online casinos unless verified and an email stating this totally verified So I dep with them won 400 and cahed out no issue got it after 4 days then dep again won on the 13 of April 4000 cashed out it was rejected send a selfie of myself and they approved it  Keep in mind I had already cashed out before but still sent them 20 pictures of selfie until they said its approved now 22 days later I still have yet to see my withdrawal when I look into my account its showing there under pending has not been processed just been sitting there since the 13 of April I have been given the run around the first shcat conversations I trusted that when they said it was being processed i really believed them but that went on for 22 days Please please help me I booked a vacation for my grandsons birthday His father died I really never imagined I would have to cancel it he was so happy he is only 9 years old and now he is s sad that we cannot go I really never thought after 22 days i wold not see the winnings..I am not a new player of online casinos no have played with ruby fortune for 13 years and Uk with never never issues of withdrawals I trusted this Gslot casino I never thought this would happen did every thing right by not dep unitll i got a email telling me that I as verified  but even though I am  and they say yes still my winning shave not been given I could see them pending have not been touched from April 13 2022 today is april 28 2022

GSlot - withdrawal of 4000 has not been given its been 22 days

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