Turn geolocation on
Currently viewing:
English in United States
GSlot - Withdrawal
Ruling
Found for the Casino - This player's withdrawal was cancelled and the player subsequently played their funds down. As such there's nothing we can do to help them.
Read our GSlot Casino Review.
Player's Complaint
I played Gonzos guest on march6 and i did 3 different withdrawals: 3300€ which i did get back on my casino account because my account wasnt veryfied then so they didnt accept make a cashout. 2150€ which i got in my bank account succesfully. But the third one was 4000€, which i didnt get on my casino account and either my bank account. They said on email that they have refund my account on March 06 3.15am by 4000€ but that didnt happened. I asked a proof of that but the document they send me is clearly insufficient of that 4000€. There is a missing timelapse of that period, approximetly 2hours is missing from 2.15am. I have almost all the emails left if you need them to check and also a couple of screenshots from my casino account.
2 Responses
Hi jan80,
We've reviewed your account activity and sadly cannot support your claim.
At 02:15 your withdrawal for €3300 was declined and returned to your balance. You played on for a few minutes until 02:20. You then requested a withdrawal of €4000 at 02:21 from a balance of €4652.21 taking your balance down to €652.21. You stopped playing at this point. At 03:14 your €4000 withdrawal was cancelled and recredited to your account. This took your balance back to €4652.21. You then started playing with this balance again at 09:54. At 12:01 you withdrew €2150 and this withdrawal was paid to you 18:31.
All your withdrawals have been either paid out or returned to your balance and used.
Sorry we could not be of further help.
ThePOGG
Leave a Reply
You must be logged in to post a comment.
Recommended Casinos
Agreement
Jan80 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- GSlot
- Malta Gaming Authority
- N1 Interactive Ltd
March 10, 2021
Hi jan80 - welcome back!
As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.
You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/
To summarise.
– Use of this service does not preclude your seeking redress through court proceedings .
– This service is free to use for both the complainant and operator.
– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.
If you have any questions about the above, let me know.
I'll contact the operator and see what we can find out for you.
Thanks,
ThePOGG