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GSlots - No responsable gaming possible
Ruling
Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.
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Player's Complaint
I began playing here when my husband was on ventilator on the ICU because of Covid, I lost a lot so I closed my account for 6 months so I couldn’t play anymore. But I could open the account myself without any questions and play again after 24 hours. Many times I closed it but so easy to open by just one click. This is NOT responsable gaming! And when I finally won more than 10.000, I wasn’t allowed to withdrawal because I had to wait one week. They know I would play and lose the money. So now I lost all our savings and my life is over. They could help me but they didn’t. It was easy to see that I was addicted to the game but they only tried to get more money. So many times I had closed my account, why didn’t they help me?
3 Responses
Hi Tiktok,
I'm following-up on the above?
Thanks,
ThePOGG
Hi Tiktok,
If we haven't heard from you by Friday the 27th of August I'll assume you no longer need our assistance and close this complaint.
Thanks,
ThePOGG
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GSlot
ResolvedGSlots - No responsable gaming possible
Posted by Tiktok
July 30, 2021
100%
0
1 years
Agreement
Tiktok consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- GSlot
- Malta Gaming Authority
- N1 Interactive Ltd
July 30, 2021
Hi Tiktok - welcome to ThePOGG.com.
Please ensure you have read our Complaint Guidance to ensure that fully understand how our complaint management process functions.
As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.
You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/
To summarise.
– Use of this service does not preclude your seeking redress through court proceedings .
– This service is free to use for both the complainant and operator.
– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.
I'm sorry to hear about your situation.
Under the MGA license, the player can request that the operator re-open a self-excluded account but the operator cannot re-open the account until they have enforced a cool down period of 24 hours for definite exclusions (i.e. an exclusion with a specific end point - like 3 weeks, or a month) or 7 days for an indefinite exclusion (i.e. "forever"). Were the appropriate cool down periods enforced when you asked to re-open your account?
You may find our free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 12k gambling operator websites for between 24 hours and 5 years.
Thanks,
ThePOGG