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English in United Kingdom

Gslots - non-payment

Ruling

Declined - We do not pursue refund of losses based on lack of license. If your government cannot enforce its restrictions there's no chance we can.

Read our GSlot Casino Review.

Player's Complaint

Dear Sir or Madam,

I would like to complain to you about an online casino site called gslot.

I have deposited larger amounts several times, have also won well, wanted to have this paid out and I was denied this for various reasons, unfortunately I had no choice but to gamble away the money won on this page, as no payout was possible .

Is this normal practice or is it legal?

As far as I know, there must be a break of 5 seconds between the shoots under German law and no more than 1 euro per shoot.

An out-of-court settlement would be very nice and less time-consuming.

It would be best if my stakes were paid back to me and I then delete myself from this platform.

I hope that everything will be dealt with quickly and satisfactorily.

Kind regards

Read the casino review

2 Responses

User icon
thepogg
December 23, 2021

Hi LMCMMH - welcome to ThePOGG.com!

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Sadly there is nothing we can do to assist you in this instance.

Firstly, you did not have "no choice" but to gamble your funds. There is always a choice. You may have been frustrated, but that is not the same as being forced to place wagers.

Secondly, while we may be able to help with payment issues, we can only do so when you have a live balance. If you have chosen to play with these funds - making an effort to win more - and lost them already there is nothing we can do about this.

Finally, the German license conditions only apply to operators that hold a German license.

Sorry we could not be of further help.

ThePOGG

User icon
thepogg
December 24, 2021

Hi LMCMMH,

This is an English language service. You need to use a free online translation tool if you wish to post any further information on your complaint file.

Thanks,

ThePOGG

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Agreement

LMCMMH consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • GSlot
  • Malta Gaming Authority
  • N1 Interactive Ltd

December 22, 2021

United Kingdom country flag

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.