GSlots - Withdrawal

Hi Calamity44 - welcome to ThePOGG.com.

Please ensure you have read our Complaint Guidance to ensure that fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

I'm afraid you need to provide a clearer explanation of your problem before we can assist you.

Thanks,

ThePOGG

Have checked twice with my bank, no record of etransfer. Gslot says it was “successful”. Now asking me to send PDF files of my bank statements, which I refuse to do. I am an elderly woman, do not know how to do PDF, plus don’t want to send such personal information. All I ask is that they try the transfer again, or put the money ($500.00 Canadian) or put the money back in my playing account. I feel that they are hoping I will give up.

Hi Calamity44,

You can download a pdf bank statement from your online banking account. If you are struggling your banks support team will be able to assist you.

This request is absolutely normal in this situation and you will need to provide this bank statement before we can assist you further.

Let us know when you have submitted the statement.

Thanks,

ThePOGG

Hi Calamity44,

Have you provided the requested bank statement?

Thanks,

ThePOGG

Hi Calamity44,

I'm following-up on the above?

Thanks,

ThePOGG

Hi Calamity44,

If we haven't heard from you by Friday the 3rd of September I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG